How we work
Our engagement process has three phases:First, before the engagement begins, the account manager responsible for the engagement works to make sure that the manager or senior manager running the engagement is fully aware of the client’s requirements, the engagement’s goals and, perhaps most importantly, the firm’s work quality expectations.
Second, the reporting and monitoring goal is to identify where the team will need help. Usually, most of this is determined ahead of time.
Third, when support is required, the account manager works with partners in other areas of the company to bring in expert resources. During this phase, partners are able to gather the complete know how of the client in a just-in-time fashion and focus it on solving a problem.